More Information About a Career as a Field Specialist (Service Technician):

Our Routes:

Each Service Technician is assigned a route of clients, generally consisting of one client per day. Service Technicians may work alone or with one or more Assistants whom they directly supervise. The Service Technician is in charge of communications with the client and the office, equipment maintenance, paper work, client satisfaction, and completing the service work needed each day. While in training, the new Service Technician works with a Corporate Trainer to learn the job before promotion and assignment to his/her own route. This is how the company grows. A minimum of four weeks of Training and Certification at the National Headquarters in Cleveland, Ohio, is required before a Service Technician is assigned a route.

Average Workday:

The Service Technician begins service at the client's location before 6:30 am. The workday can be 6-12 hours long depending on the workload and the ability of the Service Technician to provide additional services, which are decided upon at store level. Generally, only one client is serviced per day.

Vehicle & Equipment:

After training and Certification is completed, the company provides to the Service Technician a 5' x 8' or 6' x 12' enclosed service trailer equipped with pressure washing equipment, hot water heater, welding equipment, hoses and other needed equipment to do the job. The Service Technician provides his own miscellaneous hand tools, and uses his own vehicle to tow the company's trailer. We require a dependable, full size, late model truck or van (pickup trucks must have a bed cap). It must have a 6 or 8 cylinder engine with a minimum towing capacity of 3500 lbs GVW for the 5' x 8' trailers, and a minimum towing capacity of 5000 lbs GVW for the 6' x 12' trailers. The Service Technician provides a class III hitch, electronic brake controller, and 7 pin RV plug.

The company also requires CSL liability insurance coverage of $300,000 or less if an umbrella policy is carried. The company insurance covers the trailer theft and damage and company owned tools/equipment. The Service Technician provides all insurance on his truck.

Laptops:

The French Company^® embraces state-of-the-art technologies.  Laptops are issued to each Service Technician that contain all information needed to service clients.  Service forms are specific to each client and are completed in the laptops.  Laptops are equipped with touch screens so that most data is easily entered by selecting from lists.  A minimal amount of typing is needed.  Information between office and laptops is updated and synchronized with daily logins to The French Company® computer network.
 
Through service forms, a variety of data is gathered.  Data is analyzed and important information is reported to our clients on a routine basis.  The data is also used to compute Service Technicians’ compensation on services completed.
 
Laptops increase productivity and earnings for Service Technicians by:

• Helping to service each location exactly per client contract agreements
• Tracking Service Technicians’ inventories
• Allowing easy order entries
• Improving accuracy
• Improving timeliness of data collection
• Enhancing communications

Through state-of-the-art computer technology, The French Company^® is revolutionizing the service industry and solidifying its #1 national ranking!

Compensation:

Service Technicians earn a very respectful wage and earnings vary based on the work performed.  The opportunity to earn more money depends on the hours worked, additional services provided to the client, ability, willingness to travel, and productivity. Service Technicians are considered employees of the company, not sub-contractors, and applicable taxes are withheld from paychecks issued every other week. Direct deposit is available.

Benefits:

The company offers a contribution toward health insurance premiums, an employee sponsored AFLAC program, and a 401K retirement plan. On their anniversary date, all full-time Service Technicians receive one week of paid vacation after the first year of employment, two weeks after the second year, three weeks after five years and four weeks after ten years. In addition, we offer several award programs for productivity and work quality.

Service Technicians receive a daily vehicle allowance when servicing a client and mileage reimbursement after a set minimum of miles is driven per day. An allowance is given for overnight travel to cover hotel and travel expenses. All Service Technicians carry company credit cards for hotel expenses.

Flexibility, Independence, and Responsibility:

It is important that Service Technicians are available to work Monday-Friday and are flexible to work the hours needed. They must also have the ability and willingness to travel overnight and out-of-town during the week. Because of the nature of our business, Service Technicians are not directly supervised on a consistent basis. This allows for independence in scheduling and performing the work; which requires a high degree of responsibility and dependability.

Other Qualifications Include:

• Full-size, dependable truck (with cap) or van with Class 3 hitch and ball
• Basic hand tools
• Mechanical experience
• Ambition
• Excellent people skills
• Organizational skills
• Desire to achieve
• Stability (financially and past job history)
• Communication skills (oral and written)
• Computer skills
• A great attitude

The French Company^® Training Program:

The French Company^® provides four weeks of On-the-Job training with an experienced Corporate Trainer. You will learn all aspects of the job including customer service, all mechanical aspects (welding included), laptop operation, paperwork, scheduling and communication. The last days of training are spent at our National Headquarters in Cleveland, Ohio for "Certification" before being assigned your own route. You will spend time with each of our department Managers learning areas of their responsibility and how they will support you in the field. Each will provide updated training to you as needed. Certification is pass/fail. Most new Service Technicians have received sufficient field training to enable them to pass Certification. If Certification is failed, more training will be required with a second chance offered to pass. We have a reputation for outstanding customer service because of our in-depth Training and Certification program.

FAQ's:

Q. Am I an employee of the company or a sub-contractor?" 
A. All Service Technicians, Assistants, and Trainers are employees of the company and payroll taxes are deducted from earnings.

Q. "How much do you pay per hour?" 
A. Compensation is tied to the work performed. This allows the opportunity to make more money for those who want to work hard and are very productive and efficient. Average annual earnings are $35,000 to $48,000. Some Service Technicians earn more than $50,000 per year.

Q. "Will my pick-up truck pull your trailer?"
A. Your tow vehicle must be a six or eight cylinder van or pick-up (with a full cap) with a minimum towing capacity of 3500 lbs for a 5' x 8' trailer, and a minimum of 5000 lbs for a 6' x 12' trailer.


Q. "Do I have to pay anything up-front?"
A. The French Company^® furnishes the trailer, pressure cleaning equipment and other equipment needed to perform the job. You supply basic hand tools and your own truck. At time of hire you are responsible for having a class III hitch, a receiver lock, the appropriate ball (2" for a 5' x 8' trailer, 2-5/16" for a 6' x 12' trailer), an electronic brake controller, and a complete wiring package to include a 7 pin RV plug for the trailer brakes and lights.  Hand tools you will need include: socket set, wrenches, vise grips, channel locks, hammers, various screwdrivers, cordless drill, hand held electric grinder, saws-all and other tools that you may want to purchase to increase your productivity.

Q. "Who pays for my gas and mileage?"
A. The company gives you a daily vehicle allowance for each day you are servicing one of our clients. The miles you drive, in most cases, makes this allowance tax free. You are responsible for the fuel and maintenance of your truck. In addition, the company reimburses you per mile after the minimum miles per day has been driven.

Q. "Who pays for the motel when I travel out of town?"
A. Every route has some overnight travel. The company gives a daily allowance for motel and overnight travel expenses. Employees are issued a company credit card for motel expenses and the difference between the motel and the allowance is claimed on an expense report, reimbursed every two weeks.

Q. "How long does it take to service a client?" 
A. Every client is unique with different needs based on the contract. Some clients can be completed in less than a day, while others can take two days and some can take as long as a week. However, in most cases, you will service one location per day.


Q. "Is there a deadline to completing a service?" 
A. All of our clients have different contract deadlines which must be met. The Service Technician is allowed to schedule his/her own clients within the parameters of the contract and as the client location agrees. Most schedules can be planned out 3 months in advance. The Service Technicians who make the most money are those who work steadily Monday through Friday, are well organized, plan their schedules efficiently, and are prepared to properly service the client with the correct tools and parts.

Q. "When and how do I get paid?" 
A. Every two weeks. Pay checks can be mailed or if preferred, direct deposit is available.


Q. "I do not like early mornings; can I do this job later in the day?" 
A. No. You must be an early riser and be on the job site by 6:30 am or earlier every day.


Q. "How many hours will I work?" 
A. Depending on the client, most of our Service Technicians work 8 to 10 hour days and finish their service mid afternoon. Some days can be longer, some shorter. Much of it will depend on the contract we have with the client and how much money you want to earn when there is an opportunity for you to offer additional optional services to the client.


Q. "Can I have an Assistant?" 
A. Yes. Many of our Service Technicians work with an Assistant whom we must pre-screen and qualify in advance as an employee of the company. The Assistant is not allowed to deal with the clients nor perform certain tasks of the job, and you are responsible for all of his/her work. The Assistant's pay is deducted from your gross earnings. This is a good way to earn extra money as the Assistant can make you more productive during the day.


Q. "I am shy and prefer not to deal with store management, will I be successful?"
A. Probably not. Communication and excellent people skills are a requirement for employment. You must really enjoy working with and pleasing others!

(For Field Service Technicians only; not Corporate Office positions)

We would like to hear from you if our career opportunity matches your requirements. Here is how to apply (ALL information MUST be supplied to be considered):

1. E-MAIL

• Include in the body of your e-mail message the primary reason you are interested in a career with The French Company^® and why you believe you are an excellent candidate for our firm.
• Attach your resume only in DOC, RTF, OR PDF format and send to: careers@thefrenchcompany.com
  

2. FAX

• Prepare a cover letter that describes the primary reason you are interested in a career with The French Company^® and why you believe you are an excellent candidate for our firm.
• Fax your resume and cover letter to: The French Company®, attention: "Service Technician Career Opportunities" at 330-963-4562. PLEASE NO PHONE CALLS
  

We will contact qualified applicants