The French Company® offers onsite preventative maintenance for facilites and rolling equipment including inspection, cleaning, repair, lubrication, fleet management, and replacement part installation for department stores. We service shopping carts, backroom and material handling equipment, specialty carts, rolling display racks, and cart corrals. We also pressure clean department store sidewalks and awnings.
We are a full-service equipment and facility maintenance solutions company. We offer a wide range of top-quality services to national department stores across the Continental United States at competitive rates. We help our customers centralize their maintenance activity to reduce expenses and operate more efficiently.
Fixing wobbling and broken shopping cart wheels and casters is an intergral part of our service programs. Because carts are extensively used by store customers, malfunctioning wheels is a common problem. Loose wheels can cause unsafe conditions for shoppers, children riding in carts, and employees by veering in the wrong direction or tipping over. We lubricate wheels and casters to make sure they are working properly. Our technicians inspect and examine cart wheels while checking for rust, alignments, damage and excessive dirt. Because they stock replacement parts, they substitute damaged wheels and casters with new ones as needed. We provide warranty work on behalf of shopping cart and accessories manufacturers as well.
Our expertise includes maintenance services for rolling ladders, pallet jacks, and material handling equipment for department stores.
For more information about the repair and maintenance services we provide to department stores and discount department stores, please call us at 800.321.8875 or click here to contact a Service Program Specialist.
As a member of The Professional Retail Store Maintenance Association (PRSM), we focus on offering timely, professional equipment and facilities maintenance programs for department stores operators. We work closely with facility managers to lower overall maintenance costs. Our field specialists provide regularly-scheduled, expert preventive maintenance to keep retail equipment functioning in an optimal fashion, and facilities looking clean and consistent in appearance.
Department store equipment that we maintain and service includes new, used, and reconditioned shopping carts, cart containment and trolley retention systems, cart containment and loss prevention systems, u-boat cart delivery systems, platform trucks, dollies, retail rolling stock equipment, backroom equipment, "Car-Carts", service carts, child-carrying carts, merchandise carts, rolling ladders, castered equipment, hand trucks for warehouse picking and product delivery, manual pallet jacks, hand baskets and totes, infant seats and shopping cart child-restraint systems, cart corrals, bicycle racks, sidewalks, awnings, stock trucks, bakery racks, meat racks, specialty carts, material handling equipment, baby seats, child safety seats, shopping cart infant seats, shopping cart seat belts, infant carts, Kiddie Carts, novelty carts, Bean Carts, flexible conveyors, overhead conveyors, flat bed trucks, two wheel dollies, electric wheelchairs, manual wheelchairs, and floor scrubbers.
Our technicians provide advance notice to your individual department store managers to let them know when service will be performed. They are accountable and check in with store management before performing their work. They count and inspect all the shopping carts, rolling stock, and material handling equipment that receives service. High quality maintenance services are performed. Our technicians inspect wheels and casters for alignment and replace seats, handles and wheels if necessary. They are also experts at pressure cleaning shopping carts and other rolling stock retail equipment.
The French Company® offers customized program pricing uniquely tailored to the type and frequency our customers desire. We offer a variety of service programs, flexible scheduling and pricing options which include full preventative maintenance, per piece of equipment, per location, flat rate, "On Call", parts and labor, and leasing. Each of our full service programs are individually designed for department store businesses.
We incorporate a tactical approach to meet our customers' needs, to achieve their business goals and support their equipment and facility management plans. Equipment maintenance, repair, and replacement part data is collected at each store location by our technicians using laptop computers and digital cameras. This data is used to create Cost Reduction Reports (CRRs) which are used by our department store executives to detect opportunities for enterprise wide cost savings.
Our maintenance services are scheduled to specific frequencies requested by department store managers. Visits to individual store locations can be monthly, quarterly, semi-annually or yearly.
Our department store clients consider The French Company® to be experts in the equipment maintenance and facilities solutions industry. They understand the importance of maintaining shopping carts that are smooth-rolling, safe and clean. We make sure that the shopping carts supplied by our clients to their customers can effectively transport the merchandise selected from store aisles and shelves, to the check-out counter and their vehicles.
The most common warranty and non-warranty retail equipment work we perform for department stores is to fix, repair, assess, lubricate, inspect, maintain and clean their shopping carts. We replace, fix and install wheels, handles, seat flaps, bumpers, accessories, safety belts, locks and keys, child safety harnesses, axles, swivel wheels, and casters for plastic, wire, and metal shopping carts that are new and used. A secondary service we provide is pressure cleaning of department store sidewalks and walkways.
Our FacilityConnect® division provides unique facility solutions to multi-site department stores and their maintenance contractors, vendors and service providers. Our skilled technicians perform observations and notations regarding physical assets, walk through inspections, photography, reporting, measuring, and documentation of building and landscape deficiencies that may require correction. Using reports and pictures, they document work performed (before and after) by conractors, vendors, and other service providers.
Our national staff performs facility equipment and building condition assessments, audits, surveys, property inspections, vendor work performance audits, and physical equipment / fixed asset tagging and tracking. Using numbered asset tags with bar codes to facilitate fixed asset management and tracking, we help our muti-store operators identify opportunities for ongoing financial and operational enhancements across their entire portfolio of properties and locations. We provide department store retailers that operate geographically dispersed stores with comprehensive and productive shopping cart, rolling stock, and facilities maintenance services.
Our data is used by facility managers and company executives for strategic planning and budgeting. Our reports are used in combination with a Computerized Maintenance Management System (CMMS) to manage physical assets across departments, locations, facilities and business units. By managing facility assets, store operators improve utilization and performance, reduce capital and operating costs, extend asset life and subsequently improve ROA (return on assets).
Our self-performing national field specialists provide customized services for multi-store retail chains to improve their ability to manage and maximize the value of their physical assets and retail equipment. Our facility assessments, surveys, audits, and cost reduction reports (CRRs) are used to perform Enterprise Asset Management (EAM) tasks such as design, construction, commissioning, operations, maintenance and decommissioning/replacement of retail store equipment and facility assets.
By combining the retail equipment services of the The French Company® and the facility solutions provided by FacilityConnect® , department stores are moving away from a reactive management business model to new systems that utilize whole life planning, life cycle costing, planned and proactive maintenance and other industry leading practices.
We work with retail establishments and department stores that sell a wide range of merchandise at different price points in a variety of product categories such as apparel, furniture, home appliances, electronics, paint, hardware, toiletries, cosmetics, photographic equipment, jewelry, toys, and sporting goods.
Our high level of quality service is highlighted in the following testimonial from a Costco store manager. Costco Wholesale operates an international chain of membership warehouses, carrying brand name merchandise at low prices. Costco Wholesale is a multi-billion dollar global retailer with warehouse club operations in eight countries.
“All work was explained in full by Dave, and was done in a timely manner.” Costco Store #344
For more information about the retail equipment and facility solutions we provide to department stores, please call us at 800.321.8875 or click here to contact a Service Program Specialist.