Home Improvement Retailers

The French Company® offers on-site preventative maintenance for facilities and rolling equipment including inspection, cleaning, repair, lubrication, fleet management, and replacement part installation for home improvement stores, DIY stores, home centers, remodeling stores and retail hardware stores. We also presssure clean rolling equipment, sidewalks and awnings. 

For more information about the equipment and facility maintenance services we provide, call us at 800.321.8875 or click here to contact a Service Program Specialist

We are a full-service equipment and facility maintenance solutions company.  We offer a wide range of top-quality services to national home improvement stores across the Continental United States at competitive rates. We help our customers centralize their maintenance activity to reduce expenses and operate more efficiently.

An integral component of our service programs is fixing wobbling and broken wheels and casters on shopping carts, lumber and panel carts, panel rack platform carts, panel and sheet mover carts, horizontal lumber carts, tread plate platform trucks, smooth deck platform trucks, steel platform trucks, standard platform trucks, and heavy-duty steel panel carts. Because carts are extensively used by customers, they are frequently damaged and often have malfunctioning wheels. Loose wheels can cause unsafe conditions for shoppers, children riding in carts, and employees by veering in the wrong direction or tipping over. We lubricate wheels and casters to make sure they are working properly. Our service technicians inspect and examine cart wheels while checking for rust, alignments, damage and excessive dirt. Because they stock replacement parts, they substitute damaged wheels and casters with new ones as needed. We provide warranty work on behalf of material handling equipment manufacturers, platform truck manufacturers, and cart accessories manufacturers as well.

In addition to shopping cart maintenance, our expertise includes services for rolling ladders, pallet jacks, material handling carts, and platform trucks for home improvement companies. 

For more information about the shopping cart repair and maintenance services we provide, please call us at 800.321.8875 or click here to contact a Service Program Specialist.

As a member of The Professional Retail Store Maintenance Association (PRSM), we focus on offering timely and professional facilities maintenance programs. We work closely with facility managers to lower overall maintenance costs. Our field specialists provide regularly-scheduled, on-site maintenance services to keep retail equipment functioning in an optimal fashion, and facilities looking clean and consistent in appearance.

Equipment that we maintain and service includes new, used, and reconditioned shopping carts, cart containment and trolley theft retention systems, distribution carts, scissor lifts, flat carts, u-boat cart delivery systems, platform trucks, dollies, retail rolling stock equipment, backroom equipment, "Car-Carts", service carts, child-carrying carts, merchandise carts, rolling ladders, castered equipment, hand trucks for warehouse picking and product delivery, manual pallet jacks, hand baskets and totes, infant seats and shopping cart child-restraint systems, cart corrals, bicycle racks, sidewalks, awnings, stock trucks, bakery racks, meat racks, specialty carts, material handling equipment, baby seats, child safety seats, shopping cart infant seats, shopping cart seat belts, infant carts, Kiddie Carts, novelty carts, Bean Carts, flexible conveyors, overhead conveyors, flat bed trucks, two wheel dollies, electric wheelchairs, manual wheelchairs, and floor scrubbers. 

Our technicians provide advance notice to individual store managers to let them know when service will be performed. They are accountable and check in with store management before performing their work.  They count and inspect all the carts, rolling stock, and material handling equipment that receives service. High quality maintenance services are performed. Our staff inspects seats, handles, wheels and casters, checks wheel alignment, and replaces all if necessary. They are experts at pressure cleaning shopping carts and other rolling stock retail equipment. 

The French Company® offers customized program pricing uniquely tailored to the type and frequency that our customers desire. We offer a variety of service programs, flexible scheduling and pricing options which include full preventative maintenance, per piece of equipment, per location, flat rate, "On Call", parts and labor, and leasing. Each of our full service programs are individually designed for home improvement firms, DIY companies, home center businesses, remodeling stores and retail hardware store chains.

Our programs incorporate a tactical approach to meet our customers' needs, to achieve their business goals and support their equipment and facility management plans. Equipment maintenance, repair, and replacement part data is collected at each store location by our service technicians using laptop computers and digital cameras. This data is used to create Cost Reduction Reports (CRRs) which are used by our customers to detect opportunities for enterprise wide cost savings. 

Our services are scheduled to specific frequencies requested by our DIY store clients. Visits to stores and facility locations can be provided monthly, quarterly, semi-annually or yearly.

Our clients consider The French Company® to be experts in the equipment maintenance and facilities management industry. They understand the importance of maintaining shopping carts that are smooth-rolling, safe and clean. We make sure that shopping carts supplied by our clients to their customers can effectively transport the lumber, tools and supplies they select from the store aisles and shelves, to the check-out counter and their vehicles.

The most common warranty and non-warranty retail equipment work we perform for home improvement stores is to fix, repair, assess, lubricate, inspect, maintain and clean their shopping carts. We replace, fix and install wheels, handles, seat flaps, bumpers, accessories, safety belts, locks and keys,child safety harnesses, axles, swivel wheels, and casters for plastic, wire, and metal shopping carts that are new and used.  A secondary service we provide is pressure cleaning of home improvement store sidewalks and walkways. 

Our FacilityConnect® division provides unique solutions to home improvement stores and their maintenance contractors, vendors and service providers. Our skilled technicians perform observations and notations regarding physical assets, walk through inspections, photography, reporting, measuring, and documentation of building and landscape deficiencies that may require correction. Using reports and pictures, they document work performed (before and after) by contractors, vendors, and other service providers.

Our national staff performs equipment and building condition assessments, audits, surveys, property inspections, vendor work performance audits, and physical equipment /fixed asset tagging and tracking.  Using numbered asset tags with bar codes to facilitate fixed asset management and tracking, we help our multi-store operators identify opportunities for ongoing financial and operational enhancements across their entire portfolio of properties and locations. We provide national retailers that operate geographically dispersed locations with comprehensive and productive shopping cart, rolling stock, and facilities maintenance management services.

Our data is used by facility managers and company executives for strategic planning and budgeting. Our reports are used in combination with a Computerized Maintenance Management System (CMMS) to manage physical assets across departments, locations, facilities and business units. By managing facility assets, store operators improve utilization and performance, reduce capital and operating costs, extend asset life and subsequently improve ROA (return on assets).

Our customized services enable our clients to manage and maximize the value of their physical assets and retail equipment. Our assessments, surveys, audits, and cost reduction reports (CRRs) are used by our clients to perform Enterprise Asset Management (EAM) tasks such as design, construction, commissioning, operations, maintenance and decommissioning/replacement of store equipment and facility assets.

By combining the retail equipment services provided by The French Company® and the facility solutions of FacilityConnect™, home improvement retailers are moving away from a reactive management business model to new systems that utilize whole life planning, life cycle costing, planned and proactive maintenance and other industry leading practices.

Our high level of service is highlighted in the following testimonial from a Costco store manager. Costco Wholesale operates an international chain of membership warehouses, carrying brand name merchandise at low prices. Costco Wholesale is a multi-billion dollar global retailer with warehouse club operations in eight countries.

“All work was explained in full by Dave, and was done in a timely manner.”  Costco Store #344

For more information about the retail equipment and facility maintenance services we provide to home improvement stores, DIY stores, home centers, remodeling stores and retail hardware stores, call us at 800.321.8875 or click here to contact a Service Program Specialist.