Multi-Site Specialty Retailers

The French Company® offers on-site preventative maintenance for facilities and rolling equipment including inspection, cleaning, repair, lubrication, fleet management, and replacement part installation to specialty retailers. We service specialty retail store shopping carts, backroom equipment, material handling equipment, rolling display carts, and cart corrals.  We also pressure clean sidewalks and awnings. It is important to maintain, repair and clean shopping carts so that customers are happy and safe.

For more information about the retail equipment and facility maintenance services we provide to multi-site specialty retailers please call us at 800.321.8875 or click here to contact a Service Program Specialist.

We are a full-service equipment and facility maintenance company serving the specialty retail industry. We offer a wide range of top-quality services to national and regional specialty retailers across the Continental United States at competitive rates. We help our customers centralize their maintenance activity to reduce expenses and operate more efficiently.

Fixing wobbling and broken shopping cart wheels and casters is an integral part of our service programs.  Because carts are extensively used, malfunctioning wheels is a common problem.  Loose wheels can cause unsafe conditions for shoppers, children riding in carts and employees by veering in the wrong direction or tipping over.  We lubricate wheels and casters on shopping carts to make sure they are working properly.  Our service technicians inspect and examine the shopping cart's wheels while checking for rust, tearing, alignments and excessive dirt.  Because they stock replacement parts, they substitue damaged wheels and casters with new ones as needed.  We provide warranty work on behalf of shopping cart and accessories manufacturers as well.

We also provide rolling stock equipment repair, maintenance and cleaning solutions to specialty retailers. Our expertise includes maintenance services for rolling ladders, pallet jacks, shopping carts for businesses that sell one category of merchandise or offer a few closely related categories. We provide retail equipment and facility maintenance services to firms that specialize in selling toys, items for babies, wholesale merchandise, sporting goods, gifts, electronics, office supplies, tools, pet supplies, and clothing.

For more information about the shopping cart repair and maintenance services we provide to specialty retail store companies please call us at 800.321.8875 or click here to contact a Service Program Specialist.

As a member of The Professional Retail Store Maintenance Association (PRSM), we focus on offering timely, professional retail equipment and facilities maintenance service programs for specialty retail store operators. We work closely with facility managers to lower overall maintenance costs. Our field specialists provide regular, on-site, expert preventative maintenance to keep retail equipment functioning in an optimal fashion and facilities looking clean and consistent in appearance.

The retail store and facility equipment that we maintain and service includes new, used, and reconditioned shopping carts, cart containment and trolley retention systems, cart containment and loss prevention systems, u-boat cart delivery systems, platform trucks, dollies, retail rolling stock equipment, backroom equipment, "Car-Carts", service carts, child-carrying carts, merchandise carts, rolling ladders, castered equipment, hand trucks for warehouse picking and product delivery, manual pallet jacks, hand baskets and totes, infant seats and shopping cart child-restraint systems, cart corrals, bicycle racks, sidewalks, awnings, stock trucks, bakery racks, meat racks, specialty carts, material handling equipment, baby seats, child safety seats, shopping cart infant seats, shopping cart seat belts, infant carts, Kiddie Carts, novelty carts, Bean Carts, flexible conveyors, overhead conveyors, flat bed trucks, two wheel dollies, electric wheelchairs, manual wheelchairs, and floor scrubbers. 

The French Company® offers customized program pricing uniquely tailored to the type and frequency our customers desire for retail equipment, shopping cart repair and preventative maintenance (PM), rolling stock inspections and material handling equipment. We offer a variety of service programs, flexible scheduling and pricing options which include full preventative maintenance, per piece of equipment, per location, flat rate, "On Call", parts and labor, and leasing. Each of our full service programs are individually designed for specialty retailer businesses.

Our programs incorporate a tactical approach to meet our customers' needs, to achieve their business goals and support their equipment and facility management plans. Equipment maintenance, repair and replacement part data is collected at each store location by our service technicians using laptop computers and digital cameras. This data is used to create Cost Reduction Reports (CRRs) which are used by our specialty retailers to detect opportunities for enterprise wide cost savings. 

Our services are scheduled to meet the specific needs and frequencies requested by our clients. Visits to stores and facility locations can be provided monthly, quarterly, semi-annually or yearly.

Our clients consider The French Company® to be experts in the equipment maintenance and facilities solutions industry. They understand the importance of maintaining shopping carts that are smooth-rolling, safe and clean. We make sure that the shopping carts supplied by our clients to their customers can effectively transport merchandise from the store aisles, to the check-out counter and to their vehicles.

The most common warranty and non-warranty work we perform is to fix, repair, assess, lubricate, inspect, maintain and clean shopping carts. We replace, fix and install wheels, handles, seat flaps, bumpers, accessories, safety belts, locks and keys, child safety harnesses, axles, swivel wheels, and casters for plastic, wire, and metal shopping carts that are new and used.  A secondary service we provide is pressure cleaning of store sidewalks. 

Our FacilityConnect® division provides unique solutions to commercial retail organizations and their maintenance contractors, vendors and service providers. Our skilled technicians perform observations and notations regarding physical assets, walk through inspections, photography, reporting, measuring, and documentation of building and landscape deficiencies that may require correction. Using reports and pictures, they document work performed (before and after) by contractors, vendors and other service providers.

Our national staff performs equipment and building condition assessments, audits, surveys, property inspections, vendor work performance audits, and physical equipment / fixed asset tagging and tracking.  Using numbered asset tags with bar codes to facilitate fixed asset management and tracking, we help our specialty store operators identify opportunities for ongoing financial and operational enhancements across their entire portfolio of properties and locations.

Our data is used by facility managers and company executives for strategic planning and budgeting. Our reports are used in combination with a Computerized Maintenance Management System (CMMS) to manage physical assets across departments, locations, facilities and business units. By managing facility assets, specialty store operators improve utilization and performance, reduce capital and operating costs, extend asset life and subsequently improve ROA (return on assets).

Our customized services enable our clients to manage and maximize the value of their assets and equipment. Our cost reduction reports (CRRs) are used to perform Enterprise Asset Management (EAM) tasks such as design, construction, commissioning, operations, maintenance and decommissioning/replacement of retail store equipment and facility assets.

By combining the retail equipment services provided by The French Company® and the facility solutions of FacilityConnect®, multi-store retail chains and franchise businesses are moving away from a reactive management business model to new systems that utilize whole life planning, life cycle costing, planned and proactive maintenance and other industry leading practices.

Our level of service is featured in the following testimonial from a Costco store manager. Costco Wholesale operates an international chain of membership warehouses, carrying brand name merchandise at low prices. Costco Wholesale is a multi-billion dollar global retailer with warehouse club operations in eight countries

“All work was explained in full by Dave, and was done in a timely manner.”  Costco Store #344

For more information about the retail equipment and facility maintenance services we provide to multi-site specialty retailers please call us at 800.321.8875 or click here to contact a Service Program Specialist.