Multi-Store Operators

The French Company® provides on-site preventative maintenance for retail equipment including inspection, cleaning, repair, lubrication, fleet management, and replacement part installation to retail operators managing multiple stores, We repair equipment for national retailers.facilities, locations or franchises.

For more information about the retail equipment and facility maintenance services we provide please call us at 800.321.8875 or click here to contact a Service Program Specialist.

We are a full-service equipment and facility maintenance company.  We provide a wide range of top-quality services to national retailers across the continental United States at competitive rates. We help our customers centralize their maintenance activity so that they reduce expense and operate more efficiently.

As a member of The Professional Retail Store Maintenance Association (PRSM), we focus on providing timely, professional equipment and facilities maintenance programs for multi-store operators. We work closely with facility managers to lower overall maintenance costs. Our field specialists provide regular, on-site, expert preventive maintenance to keep retail equipment functioning in an optimal fashion and facilities looking clean and consistent in appearance.

Retail store and facility equipment that we maintain and service includes shopping carts, u-boat cart delivery systems, platform trucks, dollies, retail rolling stock equipment, backroom equipment, "Car-Carts", service carts, child-carrying carts, merchandise carts, rolling ladders, castered equipment, hand trucks for warehouse picking and product delivery, manual pallet jacks, hand baskets and totes, infant seats and shopping cart child-restraint systems, cart corrals, bicycle racks, sidewalks, awnings, stock trucks, bakery racks, meat racks, specialty carts, material handling equipment, baby seats, child safety seats, shopping cart infant seats, shopping cart seat belts, infant carts, Kiddie Carts, novelty carts, Bean Carts, flexible conveyors, overhead conveyors, flat bed trucks, two wheel dollies, electric wheelchairs, manual wheelchairs, and floor scrubbers. 

The French Company® offers customized program pricing uniquely tailored to the type and frequency our customers desire for retail equipment, shopping & grocery cart repair and preventative maintenance (PM), rolling stock inspections, and material handling equipment. We offer a variety of service programs, flexible scheduling and pricing options which include full preventative maintenance, per piece of equipment, per location, flat rate, "On Call", parts and labor, and leasing. Each of our full service maintenance programs are individually designed.

Our programs incorporate a tactical approach to meet our customers' needs, to achieve their business goals and support their equipment and facility management plans. Equipment maintenance, repair and replacement part data is collected at each store location by our service technicians using laptop computers and digital cameras. This data is used to create Cost Reduction Reports which are used by our customers to detect opportunities for enterprise wide cost savings. 

Our services are scheduled to specific frequencies requested by our multi-store clients. Visits to stores and facility locations can be provided monthly, quarterly, semi-annually or yearly.

Our clients consider The French Company® to be experts in the equipment maintenance and facilities solutions industry. They understand the importance of maintaining shopping carts that are smooth rolling, safe and clean. We make sure that the shopping carts supplied by our clients to their customers can effectively transport merchandise from the store aisles. to the check-out counter and to their cars.

The most common warranty and non-warranty equipment work we perform is to fix, repair, assess, lubricate, inspect, maintain and clean shopping carts. We replace, fix and install wheels, handles, seat flaps, bumpers, accessories, safety belts, locks and keys, child safety harnesses, axles, seat belts, swivel wheels, and casters for plastic, wire, and metal shopping carts that are new and used.  A secondary service we provide is pressure cleaning of retail store sidewalks. 

Our FacilityConnect® division provides unique solutions to commercial retail organizations and their maintenance contractors, vendors and service providers. Our skilled technicians perform observations and notations regarding physical assets, walk through inspections, photography, reporting, measuring, and documentation of building and landscape deficiencies that may require correction. Using reports and pictures, they document work peformed (before and after) by contractors, vendors and other service providers.

Our national staff performs equipment and building condition assessments, audits, property inspections, surveys, service vendor work performance audits, and physical equipment /fixed asset tagging and tracking.  Using numbered asset tags with bar codes to facilitate fixed asset management and tracking, we help our multi-store operators identify opportunities for ongoing financial and operational enhancements across their entire portfolio of properties and locations.

We provide national retailers that operate geographically dispersed retail stores with comprehensive and productive retail equipment, shopping cart, rolling stock and facilities maintenance services.

Our data is used by facility managers and company executives for strategic planning and budgeting. Our reports are used in combination with a Computerized Maintenance Management System (CMMS) to manage physical assets across departments, locations, facilities and business units. By managing facility assets, store operators improve utilization and performance, reduce capital and operating costs, extend asset life and subsequently improve ROA (return on assets).

Our customized services enable our clients to manage and maximize the value of their assets and equipment.  Our cost reduction reports (CRRs) are used to perform Enterprise Asset Management (EAM) tasks such as design, construction, commissioning, operations, maintenance and decommissioning/replacement of retail store equipment and facility assets.

By combining the equipment services provided by The French Company® and the facility solutions of FacilityConnect®, multi-store retail chains and franchise businesses are moving away from a reactive management business model to new systems that utilize whole life planning, life cycle costing, planned and proactive maintenance and other industry leading practices.

The following testimonial from a Walmart store manager memorializes our quality service. Walmart was founded in 1962 and opened their first Walmart discount store in Rogers, Arkansas. They operate 8,969 retail units under 55 different banners in 15 countries and had sales of $405 billion in the fiscal year 2010. They employ 2.1 million associates worldwide.

"Service was excellent. Ray and Mark told us exactly what they were doing and gave us a total on every cart that was worked on. These gentlemen were excellent and very informative."  Walmart Store #3829

For more information about the retail equipment and facility maintenance services we provide to multi-store operators please call us at 800.321.8875 or click here to contact a Service Program Specialist.