Office Supply Retailers

The French Company® offers on-site preventative maintenance, inspection, cleaning, repair, lubrication, fleet management, replacement part installation, and facility maintenance services for office supply retailers and retail store outlets.

For more information about the service programs we provide to office supply retailers, please call us Customized retail store equipment programsat 800.321.8875 or click here to contact a Service Program Specialist.

As a member of The Professional Retail Store Maintenance Association (PRSM),  we focus on offering professional equipment and facilities maintenance  programs to office supply retailers. We work closely with facility managers who are responsible for the proper operation of store equipment and retail facilities  at multi-site locations. 

The retail store and facility equipment that we maintain and service includes shopping carts, u-boat cart delivery systems, platform trucks, dollies, retail rolling stock equipment, backroom equipment, "Car-Carts", service carts, child-carrying carts, merchandise carts, rolling ladders, castered equipment, hand trucks for warehouse picking and product delivery, manual pallet jacks, hand baskets and totes, infant seats and shopping cart child-restraint systems, cart corrals, sidewalks, awnings, stock trucks, specialty carts, material handling equipment, baby seats, child safety seats, shopping cart infant seats, shopping cart seat belts, infant carts, Kiddie Carts, novelty carts, Bean Carts, flexible conveyors, overhead conveyors, flat bed trucks, two wheel dollies, electric wheelchairs, manual wheelchairs, and floor scrubbers. 

The French Company® offers customized program pricing uniquely tailored to the type and frequency that our customers desire for their retail equipment to include shopping cart repair & preventative maintenance (PM), rolling stock equipment inspections, and material handling equipment cleaning. We offer a variety of retail equipment service programs, flexible scheduling, and pricing options which include full preventative maintenance, per piece of equipment, per location, flat rate, "On Call", parts and labor, and leasing. Each of our full-service maintenance programs are individually designed. Our programs incorporate a tactical approach to meet our customers' needs, achieve their business goals, and support their retail equipment and facility management plans.

Our retail equipment, shopping cart and facility maintenance services are scheduled to specific frequencies requested by our clients. Our visits to your retail stores and facility locations can be scheduled monthly, quarterly, semi-annually or yearly.

Office supply companies and store operators understand the importance of maintaining shopping carts that are smooth-rolling, safe and clean. We make sure that the shopping carts you supply to your customers effectively transport merchandise to the check-out counter and purchased goods to their cars.

The most common warranty and non-warranty work we perform is to fix, repair, assess, lubricate, inspect, maintain and clean shopping carts. We replace, fix and install wheels, handles, seat flaps, bumpers, accessories, safety belts, child safety harnesses, cart axles, child seat belts, swivel wheels, and casters for plastic and wire shopping carts that are new and used. 

A secondary service we provide is pressure cleaning of material handling equipment and retail store sidewalks. Our service technicians use a mechanical sprayer that uses high-pressure water to clean and remove mold, grime, dust, bubble gum, mud, debris and dirt from your equipment and sidewalks.

Our FacilityConnect® division provides unique solutions and services for retail organizations and their maintenance contractors, vendors and service providers. Our skilled technicians perform observations and notations regarding physical assets, walk through inspections, photography, reporting, measuring, and documentation of building and landscape deficiencies that may require correction. They provide before and after evaluations of retail stores and facilities on work performed by contractors, vendors and other service providers using reports and pictures.

Our national staff of field specialists performs equipment and building condition assessments, audits, surveys, property inspections, vendor work performance audits, and physical equipment /fixed asset tagging and tracking.  Using numbered asset tags with bar codes to facilitate fixed asset management and tracking, our services help store operators identify opportunities for ongoing financial and operational enhancements across their entire portfolio of properties and locations.   

Our data is used by facility managers and company executives for strategic planning and budgeting. Store managers often use our reports in combination with a Computerized Maintenance Management System (CMMS) to manage physical assets across departments, locations, facilities and business units. By better managing facility assets, store operators improve utilization and performance, reduce capital and asset-related operating costs, extend asset life and subsequently improve ROA (return on assets)

Our clients also use our facility assessments, surveys, audits, and cost reduction reports (CCRs) to perform Enterprise Asset Management (EAM) tasks such as design, construction, commissioning, operations, maintenance and decommissioning/replacement of retail store equipment and facility assets.

By combining the retail equipment services provided by The French Company® and the facility solutions provided by our FacilityConnect® division, retail chains and franchise businesses are moving away from a reactive management business model to planning, life cycle costing, planned and proactive maintenance and other industry leading practices.

Our service quality is memorialized in the following testimonial from a Staples store manager. Staples is the world's largest office products company. They sell a wide range of office products, including supplies, technology, furniture, and business services. With $23 billion in sales, Staples serves businesses of all sizes and consumers in 27 countries throughout North and South America, Europe, Asia and Australia.

"We appreciate the service that we received at our store . The person was extremely thorough, checking shopping carts, ladders, emergency doors, etc. He was very courteous and professional and I appreciate his input." - Staples Store #1646.

For more information about the service programs we provide to office supply retailers, please call us at 800.321.8875 or click here to contact a Service Program Specialist.